Changelog

You can now choose which countries your customers are allowed to sign up from. Pick the countries you want to allow, the ones you want to block, or leave signups open to everyone.

What's new

• Three modes. Allow all countries, Only allow specific countries, or Block specific countries. Signups are open to everyone until you change it.

• Pick countries by name. Search the list and add as many as you need. Each one shows its country code so there is no guessing between similar names.

• Blocked visitors get a clear message on your signup page telling them to contact support, rather than a failed signup with no explanation.

You will find it under SaaS Creator → Sign Up Configuration → Country Restrictions.

You can now sign in to VoiceAIWrapper with your Google account or sign up with one. Email and password still work exactly as before.

What's new

• On both screens. "Sign in with Google" on the login page and "Sign up with Google" on the signup page, above the email fields.

• It finds the account you already have. If your Google email matches the one you sign in with today, the two are linked the first time you use it. There is nothing to set up.

• No verification email when you sign up. Google has already confirmed the address, so you go straight into the app.

• Invitations still apply. Signing up with Google after an invite puts you in that organisation, not a new one.

This is for signing in to your own account. The client portal is unchanged. New signups need a business Google account, not a personal one.

You can now choose whether a client is allowed to play call recordings. Recordings stay available to you either way.

What's new

• A "Call Recordings" switch on each client, next to their Call Logs access.

• It covers both places a client can hear a call: the Call Logs page and the recordings inside their campaigns.

• It works on its own. Turning off Call Logs does not stop a client from playing recordings inside a campaign. This switch does.

The switch is on for every existing client, so nothing changes until you turn it off.

The client portal has been redesigned to match the rest of VoiceAIWrapper. Your clients get the same things as before, easier to find, and you still control what each of them sees.

What's new

• Navigation. A sidebar that collapses for more room, with the workspace switcher at the top. Payment requests, language, and profile sit in the bar above.

• Dashboard. Account and campaign figures on one screen:

  • Account Stats for call minutes, calls, and billing usage this period.

  • Campaign Analytics for any campaign, date range, and timezone, covering call attempts, answered calls, transfers, connect rates, and talk time.

  • Leads Overview for leads called, answered, and unanswered, against the previous period or all time.

• Campaigns. One searchable list. Phone status and widget status show side by side, next to leads, agent, dialer type, number, and the on/off switch.

• Agents and assets. Agents, Chat Agents, Knowledge Base, Phone Numbers, Phone Number Pools, Tools, Squads, and Workflows are all searchable lists that stay quick however long they get. Agents open in a side panel to edit the prompt or run "Test Agent".

• Call logs and chat logs. Open one in a side panel and move straight to the next. Recordings show only if you allow them.

• Billing. Three tabs: Current Subscription with included and extra minutes shown separately, Usage Packs, and Auto-Recharge Settings.

• Forms and pages. Single and group forms redesigned to match. Custom pages now pick up your fonts and colours.

• What your clients see. Unchanged. The menu still follows the workspace and the access you set under Workspaces. Provider names no longer appear in the portal.

• Phone Number Pools show only on plans that include them.

  
  

Managing your clients is now clearer and faster, with redesigned screens for client accounts, workspaces, users, and security.

What's new

• Client list. See all your clients in a single, smooth-scrolling list showing name, contact email, type, and status. Search and filter to find clients quickly, and add a new client from a simple side-panel form.

• Client overview. Each client opens to an overview showing their setup readiness, billing status, and security status, with quick links into the other tabs.

• Workspaces. Manage the workspaces assigned to a client: create, edit, and remove them, and see their voice providers and assigned resources. (The "Client Account Configuration" tab is now simply "Workspaces.")

• Users. Add client portal users by email invite or manual setup, edit accounts, and manage pending invitations and resource access.

• Security. For plans with IP access control, turn on IP allow/block rules per client, add rules with descriptions, and add your current IP to the allow list in one click, with a warning if you're about to lock yourself out.

• Billing. View the client's plan and status, manage their usage packs, and send one-time payment requests.

When a campaign isn't behaving the way you expect, you can now run a one-click health check to find out why, without digging through settings.

What's new

• Run a check on demand. A "Health check" button (marked Beta) on the campaign details screen runs an instant diagnostic and tells you whether the campaign is healthy, has a warning, or has a problem.

• Catches the common blockers, including:

  • Setup or connection issues with your voice provider.

  • Campaign state problems: disabled, paused for billing, still in draft, or not yet scheduled.

  • Running outside the campaign's configured calling hours.

  • Lead issues for outbound campaigns: no leads left, all answered, all invalid numbers, all on do-not-call, or all at their attempt limit.

  • Hitting your concurrency limit (calls being slowed down).

• Tells you what to do next. Most results come with a clear next step, such as "Enable campaign," "Add leads," "Resolve billing," or "Schedule campaign."

• Shows live numbers. Alongside the status, you'll see current figures like total leads, answered, invalid, do-not-call, queued, and calls in the last few minutes.

The health check can be run roughly once every 30 seconds per campaign.

You can now add your own headers to the webhooks your campaigns send. This makes it easier to connect VoiceAIWrapper to systems that require authentication on incoming requests.

What's new

• Add custom headers to your webhooks. In a campaign's Settings → Webhooks section, each webhook now has a "Custom headers" area where you can add header name/value pairs and remove them as needed.

• Set them per webhook. Configure headers independently for your post-call webhook and your pre-call webhooks.

• Common use. The most common case is adding an authorisation or API-key header (for example, Authorization: Bearer your-token) so your endpoint can confirm the request really came from your campaign before accepting it.

A few headers are managed automatically and can't be overridden (such as Content-Type and the tenant identifier), and empty header names are ignored.

We've reworked the entire campaigns area (the list, the campaign detail pages, leads, call logs, and chat logs) to be clearer, faster, and easier to work with day-to-day.

What's new

• Improved campaign list. A cleaner table showing name, type, status, lead count, assigned client, agent, dialer type, phone number, and dates. Search by name, filter by type/status/dates/activity, and enable or disable a campaign in one click. Large lists now scroll smoothly without slowing down.

• Reorganised campaign detail pages. Clear, icon-based tabs that appear only when relevant: Overview, Leads, Call Logs, Chat Logs, Settings, Client, Web Widget (inbound), and Analytics. Live counts (like number of leads) show right on the tabs.

• Better overview. See key stats, success rates, lead health, the live call queue, and alerts for long-running calls at a glance, along with context-aware action buttons (schedule, pause, resume) that explain why they're unavailable when something's missing.

• Stronger leads management. Organise leads by status (answered, invalid, queued, do-not-call, and more), filter by phone, status, attempts, and custom fields, click any lead to view or edit its details and history, and run bulk actions on multiple leads at once. Large lead lists scroll smoothly.

• Clearer call logs. Click any call to open a side panel with the full transcript, duration, status, and provider details. Works across all supported providers.

• Chat logs for inbound widgets. View chat conversations with timestamps and summaries, with live auto-refresh and a manual sync option.

• Export your data. Export leads, calls, or chats (respecting your current filters) from a single export panel. Exports run in the background, and your recent exports stay available to re-download.

• Client assignment visibility. See which client each campaign is assigned to, with a warning when a campaign is misconfigured.

• Helpful touches. Tooltips on shortened text, clear empty states, and confirmations on important actions.