Text Messaging During Voice Calls

• Users can now send text messages while on an active voice call

• Perfect for situations where speaking isn't possible or convenient

• Messages appear in real-time alongside the voice conversation

Real-Time Transcript Display

• View live transcription of the entire conversation during voice calls

• See both user and agent messages as they happen

• Helps users follow along and reference what was said

Improved Connection Status

• Clear visual indicator showing when the voice call is connected

• Easy-to-access end call button in the connection banner

• Customizable connection status text and colors

Customizable Text Labels

• Customize placeholder text for the message input field

• Customize send button text

• Customize empty transcript messages

• All text labels can be translated and localized

Changed

• Animation styles are automatically hidden when transcript is enabled to provide more screen space for messages

• Voice calls always start with voice mode (never text-only) for a consistent experience

Notes

• These features are available only for ElevenLabs voice widgets

• All features are optional and can be enabled/disabled in the widget configuration

• Existing widgets continue to work as before - no changes required