The old account overview has been replaced with two dedicated dashboards that give you a much clearer picture of activity, spend, and account health: one for your whole account, and one for each pod.

Account Dashboard

A full overview across all of your pods and clients:

• Headline metrics for total calls, minutes used, connect rate, average call duration, total spend, active campaigns, leads reached, new inbound leads, repeat callers, and caller drop-off rate, each with a small trend line.

• Setup checklist showing what's left to finish setting up your account (connect a provider, branding, payment, first client, first campaign, invite your team).

• Plan usage gauges for campaigns, team members, and clients against your plan limits.

• Client insights: active vs. disabled clients, breakdown by subscription status, and usage per client.

• Performance views: outbound outcome funnel, inbound caller journey, calls by pod, campaign status breakdown, spend by provider, lead pipeline, and an activity heatmap by day and hour.

• Leaderboards for your top campaigns by spend and top clients by usage.

• Resource summary of pods, campaigns, phone numbers, widgets, assistants, members, and more.

• Date range controls (7 / 30 / 90 days or a custom range).

Pod Dashboard

A focused view of a single pod:

• Combined and split metrics for inbound and outbound: connect rate, voicemail detection, cost per minute, leads reached, new leads, repeat callers, and short hang-up rate.

• Concurrency distribution across all the pods.

• Call outcomes chart (where calls ended), an activity heatmap, and a cost-per-answered-minute trend.

• Top campaigns on the pod and a recent calls list with outcomes, durations, costs, and summaries.

• Inactive campaign alerts for campaigns with no calls in the last 14 days, with snooze or delete options.