External Billing is now available for all users. Below is a summary of what shipped.

What's new

Billing plans

• Create plans with a flat recurring fee, a per-minute overage rate, or both.

• Configure included minutes per period, billing rhythm (Daily / Weekly / Monthly / Yearly), currency, payment due window, and grace period.

• Enable or disable add-on pack purchasing per plan.

• Optional chat mode with a configurable minutes-to-chats conversion rate.

Client plan assignment

• Assign any active plan from your catalog to a client from their Billing tab.

• Plan terms are snapshotted at subscription start - editing the catalog does not affect running subscriptions.

• Remove and reassign plans at any time (requires no active subscription).

Subscriptions

• Start subscriptions manually from the agency side or allow clients to initiate from their portal.

• Four subscription statuses: Active, Past Due, Blocked, Canceled.

• Automatic period renewal at period end - creates new payment requests, resets included minutes.

• Automatic campaign pausing and resuming tied to payment and usage state.

Add-on packs

• Create named packs with a fixed minute count and price.

• Assign one or more packs per client (clients only see what you assign).

• Apply a pack at any time: credits the client's wallet immediately and creates a Pack payment request.

• Choose whether the payment request starts as Pending or Paid when applying.

• Wallet balance never expires and persists across billing periods.

Payment requests

• Two types: Cycle (generated automatically at period start/end) and Pack (generated on apply).

• Two cycle kinds: Recurring (flat fee) and Usage (per-minute overage).

• Statuses: Pending, Paid, Overdue, Failed, Canceled — all manually managed by the agency.

• Grace period tracking for Cycle requests; no grace period for Pack requests.

• Amount breakdown hover card for requests with multiple line items.

• Optional external reference ID field for recording your own transaction identifiers.

Usage tracking

• Three-pool consumption order: Included → Wallet → Billable.

• Live progress bar for included minutes (with amber warning at 90%).

• Wallet balance display with "Never expires" indicator.

• Billable excess display with per-minute rate shown.

• Chat-equivalent conversions shown wherever minute amounts appear.

Client portal

• Dedicated Billing page visible to client users.

• Displays current plan, status badge with tooltip, pricing grid, and billing period.

• Usage This Period card with progress bars and chat equivalents.

• Available Add-On Packs catalog (read-only; purchase via agency).

• Full payment requests table with status tooltips and due/grace date details.

• Status banners for outstanding balance, Past Due, and Blocked states.

Access control

• Portal and campaign access are gated by subscription and payment state automatically.

• Blocked reasons: client disabled, payment overdue, subscription blocked, no subscription started.

• Campaigns resume automatically when the payment issue is resolved and minute pools are available.

Some points to note

• Payment collection is fully manual — the platform does not process payments or send automated payment links. You collect payment outside the system and mark requests as paid.

• A blocked subscription must be canceled and a new one started to reactivate the client — there is no in-place unblock action.

• Unused included minutes do not carry over at period end.

• Pack requests do not participate in the grace period / subscription block logic.

To learn more about it, you can refer to our docs: https://docs.voiceaiwrapper.app/documentation/billing/overview